MACPUARSA has a modern, complex and powerful COMMUNICATIONS infrastructure allowing VOICE and DATA transfer at rates unprecedented in the lifts sector.
It is important to note that these SERVICES, which have traditionally been used internally to optimise the INTERNAL MANAGEMENT of companies, have, since the very beginnings of MACPUARSA, been simultaneously developed as a basic tool for both INTERNAL MANAGEMENT USE AND CLIENT SERVICE, using the latest Internet-based ELECTRONIC BUSINESS trends (eBusiness, B2B).
Aware of the importance of communications in the business environment, MP has developed a strong data, voice and mobile infrastructure facilitating real time access to group information from any office or from anywhere, via the Internet.
This infrastructure involves objectives, services, maintenance and control.

1. Objectives:
- Integration of data, voice and mobile communications.
- Speed in handling consultations and data entry.
- Centralisation of services.
- Facility in client management.
- Security of internal data.
- Mobility, since the system is centralised.
- Cost savings.

3. Maintenance and control:
MP has a network monitoring and alarms system to constantly report on the networks status. These systems emit warning signals and send short messages to technicians whenever any of the connections shows up as being out of service. The objective is to maintain the network 100% operational.

fjrg@macpuarsa.es
lgg@macpuarsa.es

INTERNET SERVICES. Both for INTERNAL USE (optimised for internal management) and CLIENT oriented (eBUSINESS).

The e-mail systems form a key part in the exchange of information within the MP group and between it and its clients. In the last few months the Macpuarsa Web page has appeared have to enhanced relations with clients, enabling us to share with them relative information regarding their orders, incidents, accounts status, etc.

WWW Services
- E-mail services with universal access (internal personnel only). Its purpose is to allow Macpuarsa access from anywhere, using any medium at any time to the e-mail and documentation system.
- Real time production and availability STATUS information. This system allows clients, from the very start of product manufacture, to be kept informed of the dates of manufacture or dispatch of each part of their order.
- Opening, follow-up and feedback (Discussion Thread) of after-sales incidents. It is a way of allowing clients to open file reports regarding their orders and to keep status documented.

fjrg@macpuarsa.es
lgg@macpuarsa.es

The Labour and Industry Board held the 1st Andalusian prize for excellence, the rules of which were established in the Order of January 28, 2000 and published in the Official Andalusian Government Bulletin on 2nd March 2000.

The judging criteria for the candidates followed those of the EFQM Business Excellence Evaluation Model and the jury comprised personalities from Andalusian business management of the civil service, business associations and companies.

Macpuarsa was the only company recognised by the jury in the form of two special mentions, for the best practices in:

- Management of industrial innovation and design.
- Sales and internationalisation.

To MP, participation in this contest involved:
Contributing to the business development of Andalusia, the final purpose of this type of competition.
Getting to know our real situation compared with the rest of Andalusian businesses, with the collaboration of a qualified and impartial organisation.
Identifying the main areas for improvement within our organisation and undertaking actions in this direction.

Javier Urrecha, managing director of IAF, explained the scope of the forum the first of its kind in Spain and announced that those taking part in it would receive a logistics self-diagnosis tool developed under the PILOT programme (Programme for Logistic Innovation in Aragón), organised by the IAF. This is a practical working material on CD-ROM which allows each company to evaluate the degree of development of the logistic activities within its structure as well as to start different measures to improve it. It is a tool that contains an internal analysis methodology to report periodically on the situation and check the results of the improvements in the six areas under scrutiny: supply, manufacture, storage, distribution, sales and customer service.

The IAF organises this PILOT international forum under the auspices of the Spanish Logistics Centre (CEL); it brings together experts from various countries in the inverse logistics field, which is concerned with the recovery and recycling of containers, packaging and dangerous wastes as well as the process for returning surplus inventory, repayments to clients, obsolete products and seasonal inventories.