FUNCTIONALITY:
LUSTRUM is application software that
integrates all the modules necessar y for
global management of asset lifecycles
It is especially designed to meet the
needs of industrial maintenance and of IT
assets. LUSTRUM, in the case of IT, works
according to ITIL models, is easily scaled
and customized without code changes,
and its central data repositor y facilitates
integration with existing systems in any
company.
Its main tools are grouped according to
the following tasks:
- Asset Detection, Registration, and
Management
- Request management
- Definition of an asset maintenance
plan
- Generation and follow-up of work
orders
- Work load analysis
- Spare par ts inventor y control
- Change and replacement management
(IT)
- Problem and Incident Management
- Service level management (SLA’s)
- Management of know-how
LUSTRUM MODULES
MODULE 1 - BASE:
Service Management
- Provides one unique star ting point
for all Help Desk tasks, improving the
ef ficiency of suppor t analysts and the
reliability of information.
- Unique contact point in a consolidated
ser vices environment.
- Interfaced to the rest of the SC
modules.
Incident Management
- Provides technical personnel the ability
to give suppor t in the face of any event
deviating from the expected level of
systems operation.
- Diminishes incident impact on business
activities, thanks to reduction in
resolution times.
- Improves per formance monitoring and
analysis.
Root Cause Analysis
(*systems integrated in development)
- Makes it possible for personnel to
assure ser vice stability, identifying and
correcting errors in the technological
infrastructure.
- Key tool for reducing the number of
incidents.
- Improves the rate of incidents resolved
on the first call.
Work Management
- Automatically assigns incidents,
problems, and changes to the
appropriate person based on their
experience, know-how, and position.
SLA Management
- Gives the organization the ability to
align themselves with the business
units they are suppor ting, of fering a
framework for establishing and verifying
the agreed ser vice levels.
- Provides a single centralized repositor y
for information on established SLAs.
- Enables real time viewing of historical
and current per formance of the SLAs.
- Fully integrated with the rest of the
modules.
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MODULE 2 – SUBCONTRACT
MANAGEMENT:
Subcontract Work Management
- Enables assignment and follow-up
of incidents, requests, problems,
and changes of subcontracted
organizations, based on experience,
know-how, and position.
- Provides a framework for viewing and
verifying ser vice level agreements
(SLAs).
- Makes it possible to evaluate ser vices
rendered.
MODULE 3 – GOODS AND INVENTORY:
Inventory Management
- Provides a central repositor y for
information regarding people, places,
and goods.
- Establishes hierarchical relationships
“parent-child” among the components
making up the infrastructure.
- Includes real time information
(integration with NSM/SMS systems).
- Improves the overall ef ficacy of the
remaining processes.
Change Management
- Provides a proactive, automated, and
integrated focus for controlling changes
in the infrastructure, minimising risks,
and encouraging strategic planning.
- Enables easy access to information
related to all planned changes.
- Automatically notifies all of the
par ticipants in a change process.
Request Management
- Automates product and ser vice request
processes from the initial request to
the deliver y and distribution of same.
- Maintains a catalogue of all approved
products and ser vices in order to
facilitate reference with the end user.
ASSOCIATED SERVICES:
Additionally, MP SISTEMAS of fers:
- Supply and implementation of the
software
- Consulting to the incident management
organization (design / process flow
optimization)
- Inventor y ser vice and asset update.
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