The IT Services Management is a discipline which covers the organisation and operation of IT-based services offered by an organisation to internal or external clients.

The ITIL (IT Infrastructure Library) presents a process-oriented approach to IT Services Management which aims to ensure continuous improvement. In the books in the ITIL, the processes making up the management System are structured, and the best practices for these processes are given.

The ITIL (IT Infrastructure Library) presents a process-oriented approach to IT Services Management which aims to ensure continuous improvement

In the ITIL model, it is considered that the IT service is provided based on an infrastructure made up of configuration items (CI) which include hardware, software, documentation, etc. The complete inventory of configuration items is collected together in a database called the CMDB (Configuration Management Data Base).

Mp is aware of the growing importance of good services management, and has therefore prepared a portfolio of specific services to assist its clients:

AUDITING

This includes the evaluation of both the processes of ITC service provision and the support of these services from the point of view of how closely they mirror the best practices in the Management of ITC services represented by ITIL.

CONSULTANCY

The end product of this consultancy is to provide the Client with a set of specific actions for setting up an ITC Services Management system in accordance with ITIL best practice. This Consultancy follows a homogenous schema: a study of the current situation, establishing what the desirable situation would be, and defining a plan of action for making the transition from the present situation to the desirable situation.

IMPLEMENTATION

This is the setting up of the Client’s ITC Services in accordance with ITIL good practice. The activities required for this implementation include all the stages from providing the hardware/software up to and including training the Client. An important intermediate stage is the integration of the Corporate IT Systems in order for ITC Services to be correctly managed.

HARDWARE

This is the supplying of any hardware item or communications capability required to set up the ITC Services Management in accordance with the ITIL best practice: servers, storage, firewalls, etc.

SOFTWARE

This involves supplying and setting the parameters for the appropriate software applications for supporting the ITC Services Management activities in accordance with ITIL.

In this section, we should emphasise the possibility of using our LUSTRUM product which was specifically designed for this purpose.